What are we doing?

Explore what we are doing to contribute to an Open, accountable and responsive government
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Leading in Public Service Results

Make community engagement a priority. Make the public a partner who has access to our information and helps make decisions with Council

How are we doing it?

  • Community Engagement Policy – social media, online surveys, open data, videos, e-newsletters, working with local media, utilize ethnic newspapers (CMO / L&CS)

  • Communications protocol (CMO)

  • Establish public engagement as a new area of focus (CMO)

  • Work with community groups (CMO)

  • Explore citizen experience function (CMO)

Implement Plain Language writing in all City documents, reports, agendas, websites, signs, and notifications

How are we doing it?

  • Plain language Policy - new (CMO)

Improve the City of London website so people can find what they want, when they want it, and how they want it

How are we doing it?

Update the City’s granting policy and process to non-profit organizations

How are we doing it?

Explore opportunities for electoral reform

How are we doing it?

  • Explore moving to a ranked ballot voting system, signage, polling, campaign finance, and donor rebates (L&CS)

Glossary of Acronyms


CMO: City Manager’s Office
DCS: Development and Compliance Services
EES: Environmental and Engineering Services
F&CS: Finance and Corporate Services
HR&CS: Human Resources and Corporate Services

CMO: City Manager’s Office
DCS: Development and Compliance Services
EES: Environmental and Engineering Services
F&CS: Finance and Corporate Services
HR&CS: Human Resources and Corporate Services
HSSDH: Housing, Social Services, Dearness Home
L&CS: Legal and Corporate Services
NCFS Neighbourhood, Children and Fire Services
P&R: Parks and Recreation
Planning: Planning

HSSDH: Housing, Social Services, Dearness Home
L&CS: Legal and Corporate Services
NCFS Neighbourhood, Children and Fire Services
P&R: Parks and Recreation
Planning: Planning

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