What are we doing?

Explore what we are doing to contribute to Excellent service delivery
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Leading in Public Service Results

Continue to effectively and efficiently deliver nearly 100 services that Londoners rely on every day

How are we doing it?

  • Targeted Service Review (All)

  • Targeted Lean Projects (All)

  • Targeted Value for Money Audits (All)

  • Targeted Zero Based Budgeting (All)

Deliver great customer experiences to residents, businesses, and visitors with innovative service delivery models, improved access through web, phone, and in person, and innovative technology

How are we doing it?

Make strategic decisions about our long-term space needs and service delivery locations

How are we doing it?

  • Master Accommodation Plan – new (All)

Keep looking for new opportunities to share services and supports between the City of London and its agencies, boards, and commissions

How are we doing it?

Glossary of Acronyms


CMO: City Manager’s Office
DCS: Development and Compliance Services
EES: Environmental and Engineering Services
F&CS: Finance and Corporate Services
HR&CS: Human Resources and Corporate Services

CMO: City Manager’s Office
DCS: Development and Compliance Services
EES: Environmental and Engineering Services
F&CS: Finance and Corporate Services
HR&CS: Human Resources and Corporate Services
HSSDH: Housing, Social Services, Dearness Home
L&CS: Legal and Corporate Services
NCFS Neighbourhood, Children and Fire Services
P&R: Parks and Recreation
Planning: Planning

HSSDH: Housing, Social Services, Dearness Home
L&CS: Legal and Corporate Services
NCFS Neighbourhood, Children and Fire Services
P&R: Parks and Recreation
Planning: Planning

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